Catlin (BB) Limited
(formerly Brighter Business Limited)
Brighter Business Limited changed its name to Catlin (BB) Limited on 21 October 2009.
Catlin (BB) Limited, London Underwriting Centre, 3 Minster Court , London EC3R 7DD is authorised and regulated by the Financial Services Authority (FSA Register Number 450578). It is permitted to provide insurance mediation services to assist clients in purchasing insurance products from the domestic market.
Information for Policyholders
Any policies issued to you by Brighter Business Limited pre- June 2008 are now administered by APC Underwriting.
If you have any queries regarding a policy issued prior to June 2008 please contact APC Underwriting:
Tel: (020) 7256 3107
Or Email: underwriters@apcinsure.co.uk
Claims
If you have a query on an existing claim or if you wish to submit a new claim on a policy issued to you by Brighter Business Limited pre- June 2008 please contact:
GAB Robins 24 hour claims helpline: 0845 600 7108
All claim details will be taken over the phone and you will be told what happens next. If you are not sure if something is covered under your policy, call anyway and you will be given impartial advice about your claim.
Complaints Procedure
If you are a policyholder and have a complaint about the service we have given you or the type of cover we have provided contact us immediately at:
Catlin (BB) Limited
London Underwriting Centre
3 Minster Court
Mincing Lane
London
EC3R 7DD
On receipt of a complaint we will establish whether the complaint relates to Catlin (BB) Limited (formerly Brighter Business Limited), or to a third party. If the complaint is the responsibility of a third party, we will advise you of this and we’ll pass it on to them without delay, and ask the third party to contact you immediately.
Where the complaint relates to Catlin (BB) Limited, we may ask for additional information to clarify the circumstances of the complaint. We will try to resolve your complaint as soon as possible but if we haven’t resolved it within 4 weeks you will be contacted by letter informing you of the situation and letting you know when we will be contacting you again. If we have not been able to resolve the matter within 8 weeks, we will send you another update letter. We will also let you know what rights you have to take the matter further and how you can do this.
All policies issued through Brighter Business Limited pre- June 2008 were underwritten by Syndicate 2003 at Lloyd’s of London so if you have a complaint about your policy or the handling of a claim, you can send your complaint to the Lloyd’s Complaints Department at:
Policyholder and Market Assistance
Market Services
One Lime Street
London
EC3M 7HA
Tel: (020) 7327 5693
Fax: (020) 7327 5225
Email: complaints@lloyds.com
Website: www.lloyds.com
You will be asked to confirm that you have made a complaint to Syndicate 2003 before the Lloyd’s Complaints department will deal with your complaint, so it is best that you contact us first so that we can make sure your complaint is going to the right place.