Catlin Asia newsletter - April 2012
I am delighted to launch our first Catlin Asia Newsletter, aimed at keeping brokers and clients up-to-date on all our new products, our people and our continued innovation.
At Catlin Asia, we are very focused on customer service. Whilst we may not always be the cheapest market, we commit to always having dedicated expertise and talent across all areas of our business, focused on customer and broker service. We always remember that ultimately our industry offers a ‘Promise to Pay’ and that our financial and claims paying integrity and intent should never be compromised.
Following the significant catastrophe events in 2011, I have been delighted to read many client and broker testimonials, congratulating us on our very prompt and proactive claims staff and the way we have led the market in supporting our clients in such difficult times. More on this subject is contained in this issue of our newsletter.
Catlin’s presence continues to broaden across the region with eight offices and 180 people. More than half of our staff are underwriting 28 product lines, all with capacity, expertise and decision making here in the region. We don’t believe in post-box underwriting!
We have made some fantastic new hires recently and are always on the lookout for great people. If you are one or know one, please come see us in any of our offices.
Catlin is committed to Asia-Pacific as a region and also to the broader environment in which we live and operate. Please read about our latest scientific research project in partnership with Google, the Catlin Seaview Survey at www.catlinseaviewsurvey.com. You can even take a virtual sub-sea tour.
The Catlin culture and our operating values are at the very core of our business. We strive to always operate with transparency and accountability through teamwork and we aim to behave with integrity and dignity. I hope this is always your experience when dealing with Catlin.
We are always looking to improve, so please give us your feedback on the newsletter, our overall performance, and in any other way that you believe, as either a client or broker, that we could do more.
Mark Newman, CEO Catlin Asia-Pacific