We believe that making a claim should be quick and straightforward, without adding complexity at a difficult time.
Our approach to maintaining the best possible quality of service for claims is to build long term relationships with clients, not purely transactional ones. With that in mind, we commit to:
- making it clear who within our team is handling a matter
- providing clear explanations of decisions and proposals
- explaining how and to whom clients may escalate a matter
- providing progress reports and explaining what the broker or client can expect, and when
- providing a response to requests from brokers or clients within a set timescale
- conducting feedback sessions after settlement
- using Reservation of Rights only when needed and explaining the circumstances sensitively
- using world class experts on your behalf.
We believe in giving you a fast response. We are always working to reduce the time from notification to settlement.
We have many satisfied customers. Read their claims stories here.