Our claims team’s vision is to provide fair, proper and timely claims settlements and to be prompt, decisive, accessible and easy to do business with.
- Experienced and diverse senior claims personnel with extensive experience within our chosen lines of business and of dealing with complex losses
- The development of long-term relationships with clients and brokers
- Choice of nationally contracted adjusters, serviced by control adjusters who operate from dedicated Catlin claims protocols, key performance indicators and pre-established service levels
- Arrangements with niche third party administrators, adjusters & law firms
- Locally empowered claims management and staff with claims settlement authority
- Linked with Catlin Canada’s C-Risk Management Services ® to deliver loss prevention, trending and safety measures.
We are committed to providing a high quality claims service. With Catlin you can expect:
- adjuster appointment upon first notice of loss
- same business day customer contact by adjuster with insured
- interim payments on validated claims with interim proof of loss
- 24/7 electronic claims reporting
- online access to adjusters’ proprietary claims systems result in ongoing monitoring of files, audit and expedited settlements
- fast turnaround of claims payments upon executed proof of loss.
Report a claim – email us at: email@example.com or fax: +1 416 644 3313