Claims

Service stories

We pride ourselves on our service. When our clients need us we react swiftly. We focus on delivering fair outcomes that enable our clients’ business sustainability and protect their reputations.

The following examples of feedback from our brokers across the Group will give a flavour of what Catlin means by service.

	Aircraft crash A broker recently told us that he was really impressed with the way our claims handler had handled a major loss. Find out more

	Hurricane oil rig collapse Several rigs had gone down in a hurricane but there was uncertainty over the extent of cover for clearing the debris. Find out more

	Rail tunnel collapse A highly respected insured was seriously exposed when a railway tunnel collapsed. Find out more

	Ship collision A cargo ship struck a berth in a Norwegian port and was impounded by the authorities. Find out more

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