We believe that making a claim should be quick and straightforward, without adding complexity at a difficult time.
We commit to providing the best possible service:
- supporting you and working hard for a quick resolution
- providing 24/7 availability whenever possible
- responding swiftly to requests within a set timescale
- using Reservation of Rights only when needed and explaining the circumstances sensitively
- identifying to you who is handling a matter
- explaining how and to whom clients may escalate a matter
- providing clear explanations of decisions and proposals
- keeping you informed through providing progress reports
- conducting feedback sessions after settlement.
We have many satisfied customers. Read their claims stories here.