Catlin continues to be an acknowledged leader in claims management. We believe that the frequent recognition for our claims team is a direct result of our hard work and our relentless determination to give the best possible service.
The Gracechurch Claims research represents the largest independent annual survey of claims brokers in the market and is used by most of the leading insurance players to shape and drive their claims service strategy. The survey is based on the responses of over 200 detailed interviews over the course of a year.
In the 2010 annual research Catlin was once again ranked as providing the highest-quality claims services in the London market:
- we stand in top position for overall satisfaction
- we are the most recommended company by some margin.
London Market Awards
Catlin was named ‘Claims Team of the Year’ in the 2009 London Market Awards sponsored by the industry newspaper Insurance Day.
Standards across the world
The culture and values of our claims people all over the world are the same; wherever you go you will find the same dedication to service, going the extra mile and fairness.
We receive positive feedback from many of our clients, especially from those for whom a claim has been complex or particularly devastating. They often mention our focus on quick response times and the availability of our claims staff.
Read our service stories to see some examples of client feedback.