Two weeks before Christmas, a small business sole trader was devastated – a warehouse fire had destroyed most of his stock. We arranged for a surveyor to investigate and report immediately. However, nine days later the broker called the underwriter who called us: the insured was having sleepless nights and was sick with worry - had we received the report, had we had a chance to review it?
We chased the surveyor – he had done the work but not yet completed his report. On the phone he said he was happy with the claim and with the figures. And he confirmed that the insured was struggling to cope.
We immediately agreed a POA. We arranged an urgent payment through Accounts and it went through the same day.