Claims

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Our approach

We believe that making a claim should be quick and straightforward, without adding complexity at a difficult time.

We commit to providing the best possible service:

supporting you and working hard for a quick resolution
providing 24/7 availability whenever possible
responding swiftly to requests within a set timescale
using Reservation of Rights only when needed and explaining the circumstances sensitively
identifying to you who is handling a matter
explaining how and to whom clients may escalate a matter
providing clear explanations of decisions and proposals
keeping you informed through providing progress reports
conducting feedback sessions after settlement

We have many satisfied customers. Read their claims stories here.