Catlin Group
   
Catlin Group

Page Tools

New client

What happened?

A broker had recently taken over a new client. He contacted us for an urgent response to a class sequence.

In looking into the situation, our Claims Manager noticed that some of the sequences had ‘got out of sync’, and that another sequence also required urgent attention. She signalled this fact to the broker, and this enabled the broker to handle the situation in an efficient manner with the client.

Broker reaction

The broker thanked us, saying

 Wow – you’re good – much appreciated”.  

Conclusion

We keep our eyes open for opportunities to help strengthen the relationship between broker and client.

Stay informed

Register for our email alerts

^ 

Our Offices